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Refrigerated Shipping
Do these items require refrigerated shipping?
	Most products sold on FakeMeats.com are shelf-stable, meaning they do not require refrigeration (some require refrigeration after they have been opened). If you live in an extremely hot environment, we recommend having your order delivered to an address where someone can bring the package inside quickly, so it doesn't sit in your hot mail box or porch all day. Some items do require cold shipping. Keep an eye out for this on the product detail pages: REFRIGERATED SHIPPING REQUIRED* You can use the "Find by Shipping Type" drop-down menu at the top of each category page to sort by shipping type required. If you do not want to pay for refrigerated shipping, use the drop down menu to select "Shelf Stable..." If you add a refrigerated or frozen item to your cart, only refrigerated shipping methods will be displayed in the shipping calculator. Refrigerated shipping methods can be costly, and are calculated based on order weight and your distance from our warehouse. If you are placing a large order, it may be more cost effective to place 1 order for refrigerated items and 1 order for shelf-stable items (shelf-stable items can use economy shipping methods). Click here to read our refrigerated shipping policy.
My refrigerated delivery was delayed; is the product safe to eat?
	Refrigerated and frozen items are shipped using express 1-2 day shipping. For safety, the insulated shipping container is designed to sustain refrigerated temperatures for up to 4 days. Frozen items may arrive thawed. If your items arrive late, and are not cold, do not consume the products. Please contact the carrier to receive a refund. Click here to read our refrigerated shipping policy.
What packaging is used for refrigerated and frozen items?
	If you add a refrigerated or frozen item to your cart, your order will be packaged in a curbside recyclable, insulated shipping container filled with biodegradable, food-safe ice-packs. For safety, the insulated shipping container is designed to sustain refrigerated temperatures for up to 4 days. Once you have received the order, please follow the instructions included inside. Click here to read our refrigerated shipping policy.
What shipping method is used for refrigerated and frozen items?
	If you add a refrigerated or frozen item to your cart, only refrigerated shipping methods will be displayed in the shipping calculator. Frozen and refrigerated items are shipped using an express 1-2 day refrigerated shipping carrier. Frozen items may arrive thawed. Refrigerated orders are shipped Monday-Wednesday. Frozen/refrigerated orders typically arrive within 1-2 days after they have departed Fake Meats, LLC's facility. Shipping charges are calculated below the shopping cart. Refrigerated shipping methods can be costly, and are calculated based on order weight and your distance from our warehouse. If you are placing a large order, it may be more cost effective to place 1 order for refrigerated items and 1 order for shelf-stable items (shelf-stable items can use economy shipping methods). Click here to read our refrigerated shipping policy.
When I receive my order, do I put the cold items in the freezer or refrigerator?
	The insulated shipping container is designed to sustain refrigerated temperatures during its journey to you. Frozen items may arrive thawed or partially thawed. Most frozen items can be re-frozen. Please follow the instructions on the items' packaging. Click here to read our refrigerated shipping policy.