Find quick answers to your questions below...
General Questions
• This is new to me - Where should I start?
• What does "vegetarian" & "vegan" mean?
• Where can I find the ingredient list and nutrition info for each product?
• Where can I find these products locally?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• I received the wrong product.
• When will my backorder arrive?
My Account
• How do I pause or cancel my subscription?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• Are there import fees/duties/taxes/restrictions when shipping internationally?
• Can I ship to a PO Box?
• Do these items require refrigerated shipping?
• I typed the wrong shipping address on my order, what should I do?
• My package wasn't delivered, what should I do?
• When will my order ship?
• Do you ship to my country?
• What are my shipping charges?
• What is the return policy?
Refrigerated Shipping
• Do these items require refrigerated shipping?
• My refrigerated delivery was delayed; is the product safe to eat?
• What packaging is used for refrigerated and frozen items?
• What shipping method is used for refrigerated and frozen items?
• When I receive my order, do I put the cold items in the freezer or refrigerator?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• What are my payment choices?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?